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Program Management Case Study

Business Issue:
This client had enormous initiatives while creating their self help/customer care programs preparing for a major strike in their call centers.

Commtech Solution:
When hundreds of resources from multiple vendors were brought in to perform the multitude of technical tasks, Commtech provided program management expertise reporting to executive management and managing many hundreds of consultants and third party companies.

Business Impact:
The client successfully implemented the majority of it's call center projects on time which enabled them to have strong negotiation ammunition with the union and successfully avert the strike.